It takes between 2 and 5 business days to deliver an order after you have confirmed your purchase.
During this time, please ensure that someone—either you or a person you designate—is present at the address provided as the "Delivery Address."
The shipment may be received by family members, friends, neighbors, or security personnel, provided that the person receiving the order pays the cost of the product(s) and the agreed-upon shipping fee (details of which are provided when you confirm your order).
Xtralife Natural Products offers nationwide coverage. However, for cash-on-delivery orders, if our shipping partner does not service the requested destination, shipping costs may vary. You will be informed of this once the shipment confirmation process begins.
If your destination falls outside our shipping partner's delivery routes, Xtralife Natural Products will offer you the option to prepay and will clarify any additional shipping costs you must cover.
Some destinations may be subject to restrictions or longer delivery times due to their location or accessibility. These delays can range from 8 to 15 business days.
If we are unable to successfully deliver your order, we will contact you to explain the reasons and resolve any issues reported by the carrier.
If you refuse to accept the order, if no one is available to receive it in your absence, or if delivery is impossible for reasons other than carrier error, you will be responsible for the full cost of shipping.